How can we be sure Neptune will work at our location?
Although dynamic, the Neptune technology and equipment is really straightforward. We provide a laptop that has our proprietary software -- and you simply connect it to your PA system just as you would a CD player, smartphone, tablet or other media device. Typically, setup takes a matter of minutes.
We don’t have a public address system -- can you install that for us as well?
We do not provide infrastructure elements such as public address systems, but if you need some guidance on what you might need at your location, we’re happy to make suggestions.
If we want to create sponsorships and sell advertising, how much assistance will you provide?
We’ll help you design the proposals and pricing for your location and we will create a custom Neptune demo. There is no extra charge for these services -- it’s part of what we do!
How long is the contract for the Neptune service?
Unless a partner specifically requests an agreement/contract, we don’t require them at all. You simply purchase the Neptune service year-to-year and if at the end of any given year you want to end the service you are free to do so. (But it doesn’t happen often! Since we launched Neptune, we’ve got a very high renewal rate with our partners!)
If we choose to sell sponsorships/advertising, how many commercials will be airing on our station?
We allow for a maximum of eight (8) minutes of commercials per hour at all of our “full-day” partner locations, such as waterparks, ski resorts, fitness centers, etc. However, very few of our partners ever come close to running that many commercials per hour. By comparison, over-the-air radio stations will run 15-20 minutes of commercials every single hour. NOTE: Our high school and college sports partners (GameTime) are structured differently because they are event-driven, so the way we schedule commercials differs slightly.
If we decide we want to change our music mix, what is involved in that process?
Changing your music mix is fast and easy! You simply log into our online partner portal -- which we call Neptune Voyager -- and revise your music mix. Within 1-2 days the changes will be reflected on your station.
We have multiple locations -- can we use one single Neptune system for all of them?
For our high school / college sports partners (GameTime), the answer is yes: you can simply move your Neptune laptop from location to location depending on the event. But for our “full-day” partners such as waterparks, ski resorts and fitness centers, we would need to determine exactly how your specific public address system is structured. We have some partners that use a single system for multiple locations -- and we have others that require a separate system at each. NOTE: we offer significant pricing discounts for situations requiring multiple Neptune systems.
Who writes / produces the DJ messages, branding elements and commercials for our Neptune station?
We have a talented creative team that handles all aspects of this! Some background music services require you to write / produce / record / upload all voice messaging content, but that’s not the case with Neptune. We’ll handle everything when it comes to creating your content, making it fast and easy to get your station created and updated.
If we use Neptune, are we covered on music copyright licenses?
This is a tougher question to answer, because it depends on your business category. But in the simplest of terms, it works like this: if you charge an admission fee at your location, the Neptune service will NOT cover your music copyright fees -- you’ll be responsible for filing all reports and paying the fees. But if you don’t charge an admission fee, then our service will cover all of your music copyright fees in most instances. Neptune is a licensed background music provider with ASCAP, BMI and SESAC.
How do we submit information regarding music, messages, commercials, etc.?
All items such as this happen on our online partner portal, Neptune Voyager. Do we get to choose the DJ voices that we hear on our station? For our “full day” partners, the answer is yes. We have a team of talented male and female voice professionals, and depending on your level of service, you’ll be able to choose who you want to be on your station. For our Neptune GameTime partners, we assign the DJ voices at your station based on a myriad of factors, including schedules, demand, region, etc.
Can we have timed announcements for closing, special events, etc.?
Absolutely! Many of our “full day” partners use their Neptune station to make closing announcements, ensuring that it happens consistently and accurately every single day.
Can we recognize special groups and events that are happening at our location?
This is one of the most popular features of our Neptune service! People like to hear their name on the radio, and recognizing special guests / groups is a powerful customer service tool. And it’s easy to do: just submit the information to us using the online partner portal (Neptune Voyager), and we’ll make sure the messages are produced and in place at the appropriate time.
Is Neptune available worldwide?
At this time our service is available in the United States and Canada only, but we are very close to making the service available worldwide.
If we purchase Neptune, how long will it take for our station to be installed?
Typically, it takes 2-3 weeks for your station to be up and running at your location -- but it can happen much quicker for partners that need their system in place fast.